Cancellation Policy



  • Users can cancel their accounts at any time by simply clicking on the “cancel my account” button found in the billing section of your dashboard. Deactivating your subscription means that your account will be cancelled and you will no longer be billed. is not responsible for retrieving past messaging items (i.e. public social media content) after cancellation. There are no refunds for partial months.
  • The cancellation of your Account is your sole right and remedy with respect to any dispute with This includes, but is not limited to, any dispute related to, or arising out of: (a) this Agreement or our enforcement or application of this Agreement; (b) Programs conducted through the sites or any change therein; (c) your ability to access and/or use the sites; or (d) the amount or type of fees, surcharges, billing methods or any change to the fees, surcharges or billing methods.
  • If you would like downgrade your current subscription package, you may contact your account representative, or email your request to our Customer support team at A downgrade may result in deletion of data and visuals to accommodate for functionality supported in each of the respective subscriptions packages.